Upon inception, ION Communications developed a comprehensive spreadsheet to track accounts receivable, effectively meaning the commissions that were expected for both new sales and ongoing recurring payments. Initially this was easy to manage and kept an accurate picture of what was expected versus what was received from the suppliers. The data was retrieved from a paper or electronic report generated by each supplier. Therefore, as the number of accounts and revenue streams grew, this tracking method became increasingly more labor and time intensive . Each payment was manually reviewed, cut and pasted into the spreadsheet, matched to an individual account number, and then also matched to the Sub-Agent or Referral Partner involved in the initial sale.
ION spent 4 hours implementing RPM Telco to replace the commission tracking spreadsheet. Today, with hundreds of entries, RPM imports the provider payments automatically. This can be done through another RPM subscriber or from any Excel spreadsheet. Reconciling payments went from approximately 12 hours to 12 minutes. That 12 minutes includes generating all sub-agent and referral partner reports. RPM now accurately calculates all commissions to a fraction of a percent. It assigns the proper account number, product, and commission rate to each sub-agent and provides an accurate and complete report with a simple click of a button.
RPM also generates a multitude of useful reports. The most valuable being the missed accounts, new accounts, and the gross commission audit. It isolates and reports commissions that could easily be missed and points out variances in the percentage paid versus what is expected.
President, Mary Jo DeLise has been thrilled with the results. "If you value your time and the ability to manage the accuracy of your income, RPM is a must. I consider it the best investment made in my business to date. RPM has allowed me to focus on activities that produce revenue while providing the security of knowing sales are accurately measured and tracked . If you are looking for an easy to use, accurate A/R tool, then you're on the right track with RPM. They will work with you, stand by you, and provide exceptional training. They did all they said they would and more for ION! It has been a sincere privilege to work with RPM and I am extremely grateful to have found their service. RPM has given me the gift of time."
RPM Software will continue to work with ION Communications to help facilitate their continued growth. Ongoing upgrades to the RPM software will continue with the result of enhancing functionality and ensuring new challenges are handled.